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Refund Policy

Refund and Cancellation Policy

Effective Date: [April 1, 2026]
Last Updated: [April 20, 2026]

Thank you for being part of Mothership! This Refund and Cancellation Policy outlines our policies regarding refunds and cancellations for memberships, events, and experiences.

 
Overview

At Mothership ("we," "us," or "our"), we strive to provide exceptional experiences for mothers in Los Angeles. We understand that plans change, and we've designed our refund and cancellation policies to be fair while protecting the sustainability of our community.

 
Contact Information

For all refund and cancellation requests, please contact us at:
Email: hello@welcometomothership.com
Website: www.welcometomothership.com

 

 
Membership Refunds
 
Non-Refundable Policy

All Mothership memberships are non-refundable under any circumstances. When you purchase a membership, you are committing to support our community for the full membership period.

Why Memberships Are Non-Refundable:

  • Memberships provide immediate access to our community and calendar of events

  • We allocate resources and plan experiences based on membership commitments

  • Administrative costs are incurred at the time of registration

 
Membership Cancellations

While memberships are non-refundable, you may choose not to renew your membership at the end of your membership cycle. Memberships do not auto-renew; you must actively choose to rejoin.

 

 
Event Ticket Refunds
 
Standard Event Tickets

For single events and experiences (excluding trips and getaways):

  • 7+ Days Before Event: 100% refund to original payment method

  • Less Than 7 Days Before Event: No refund available

  • Day of Event: No refund available

 
How to Request an Event Ticket Refund

  1. Email hello@welcometomothership.com at least 7 days before the event

  2. Include your name, event name, and event date

  3. Refunds will be processed within 7-10 business days to your original payment method

 

 
Trips & Getaways Refunds
​

Our multi-day trips and getaways have different cancellation terms due to advance booking requirements:

  • 14+ Days Before Trip Start Date: 50% refund to original payment method

  • Less Than 14 Days Before Trip Start Date: No refund available

 
Why Trip Refunds Are Different

Trips and getaways require advance deposits, venue bookings, and coordination with third-party providers. We book accommodations, instructors, and experiences based on confirmed attendance, and many of these commitments are non-refundable to us.

 

 
Event Cancellations by Mothership
​

If Mothership cancels an event, trip, or experience for any reason:

  • You will receive a 100% refund to your original payment method, OR

  • You may choose to receive credit toward a future event or experience

We will make every effort to notify you as soon as possible if an event must be cancelled.

 

 
Refund Processing
 
Processing Time

All approved refunds will be processed within 7-10 business days from the date of approval.

 
Method of Refund

Refunds will be issued to the original payment method used for purchase (credit card or Apple Pay via Wix Payments).

 
Event Credit Option

Instead of a refund to your original payment method, you may request credit toward another Mothership event or experience.

Important: Event credits do not roll over after your membership cycle ends. Credits must be used before your membership expires.

 

 
Exceptions and Special Circumstances
 
Emergency Situations

In rare cases involving documented emergencies (serious illness, family emergency, etc.), we may review refund requests on a case-by-case basis at our sole discretion. Please contact us at hello@welcometomothership.com with documentation.

 
Service Quality Issues

If an event experience was not delivered as promised (e.g., instructor didn't show, venue was inaccessible), please contact us immediately at hello@welcometomothership.com. We will investigate and may offer:

  • Full or partial refund

  • Credit toward a future event

  • Complimentary access to a similar experience

We are committed to making things right when we fall short of our standards.

 

 
Non-Transferable Policy
​

Memberships, event tickets, and trip reservations are non-transferable to other individuals. All registrations are tied to the member who purchased them.

​

Payment Disputes

If you dispute a charge with your credit card company or payment provider:

  • Your membership and/or event registration may be suspended or cancelled

  • You may be required to resolve the dispute before accessing future events

  • Mothership reserves the right to pursue collection of legitimately owed amounts

Please contact us first at hello@welcometomothership.com to resolve any billing concerns before initiating a chargeback.

​

Modifications to This Policy

Mothership reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified policy.

However, any refund terms in effect at the time of your purchase will govern that specific transaction.

 

 
Questions?

If you have any questions about this Refund and Cancellation Policy, please contact us:

Email: hello@welcometomothership.com
Website: www.welcometomothership.com

We're here to help and committed to making your Mothership experience exceptional.

 

Mothership
Los Angeles, California
hello@welcometomothership.com
www.welcometomothership.com

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